Home » Who we help » Hospitality

Striving for customer satisfaction

Reliable and easy to use IT systems are essential in the retail and hospitality sectors. We are experienced in implementing resilient IT solutions which ensure the availability of your critical customer facing systems. We work with a number of nationwide, multi-site retail and hospitality organisations, including Castle Bingo, which has 14 locations across the UK. Our solutions can be fully monitored and maintained by our skilled managed services consultants.  

Collaboration and communication

Security services

Cloud services

Customer Journey

We work with a number of major players in the hospitality industry, including Celtic Manor Resort and therefore, we know the importance of a seamless customer journey. Customer satisfaction is of paramount importance for retention, referral and business growth. We provide reliable IT solutions which help ensure that Point of Sale solutions are always up and running. Our experienced support consultants are on-hand 24/7 to assist in the event of an issue.  

  • The team at Kascade take a real interest in our business and understand the complexity behind it. They were happy to share some great ideas and technical solutions to improve our communication pathways. Their input has been really helpful in our development project.

    Stuart Holcombe
    Mon Motors
  • Kascade continue to consult and implement future proofed systems based on our technical requirements; they always help identify areas where value can be added to our IT estate in each project we deliver together.

    Mark Smith
    Milsted Langdon
  • Kascade completed our project with exceptional professionalism and expertise. It was seamlessly executed, ensuring minimal downtime and maintaining excellent communication.

    Simon Whitaker
    Nash & Co
  • The project was very well completed. We had to change the scheduled dates for completion, which were accommodated quickly. Implementation required a small change of plan, and this was carried out well within the project timeline. We ended up with a much better solution overall.

    Colin Toogood
    Wilson Tool
  • Space Engineering Services recently moved to a hybrid working model and our legacy phone system wasn’t up to the task. We approached Kascade who recommended moving to a Microsoft Teams Telephony solution. Microsoft Teams was the ideal solution for us due to its flexibility and low cost to implement and maintain.

    Nick Townsend
    Space Engineering
  • Kascade is our trusted partner for a reason. We have built a relationship with them over the years and know we are in safe hands. Their aftercare, ongoing support, and down-to-earth non-salesy approach are where they stand out for us.

    Louise Hamer
    IT Manager, Newydd Housing Association