Kascade rebrand: your questions answered

Understandably, our name change and rebranding may prompt shared concerns and questions. So here are a few answers to inform and reassure customers and colleagues.

Questions 

Why did the company change its name and image?

As technology evolves and the world changes, we do too. ‘ComputerWorld’ served us well, but our business was ready to undergo a rebranding project to better reflect our ambitions, values, and offerings.

Is there new ownership or management?

No, there is no change in ownership or management. Rebranding was a considered and strategic decision to enhance our brand image. 

What steps are being taken to ensure a smooth transition?

We have carefully planned and executed the rebranding to minimise disruptions. Our team is dedicated to ensuring a seamless transition for our customers.

Will services/products change?

Not completely – the quality and range of our services/products will remain the same or improve as part of our commitment to excellence.

Will there be any impact on ongoing projects?

No, ongoing projects and services will continue as planned. We honour our commitments and always endeavour to support our customers as best we can.

What will happen to existing contracts or agreements?

All existing contracts, agreements, and services will remain valid. There won’t be any changes to the terms and conditions.

How will this affect existing customer accounts?

Our account management team remains the same, and your account won’t change. Please continue to access and manage everything as usual. If you have any other questions, please contact your account manager. 

Will the company’s contact information change?

Our phone numbers won’t change, but our email addresses will. To ensure a seamless transition, we’ll be using our ComputerWorld email addresses for communication until January 2nd, 2024. After this date, we’ll be switching to kascade.co.uk email addresses.

Do I need to update my billing information?

There is no need to update your billing information. All payment processes will continue as normal.

Will there be any changes to customer support?

Our customer support team remains unchanged and is dedicated to providing the same great service! If you are a support client, the way in which you raise tickets won’t change, but the portal URL will change to match our new contact details. We will send timely updates about this, and you can still call or email us anytime.

How can I provide feedback or express concerns about the rebranding?

We welcome your feedback. Feel free to contact us through our customer support channels, and we will address any concerns or questions you may have.

How can I stay updated?

You can stay informed about future updates or changes by subscribing to our newsletter, following our social channels, or checking our website regularly.